Comcast just launched a trial of an automated service that would alert its customers if they have possible virus or malware infections on their home computers. Great, but… it works as a browser toolbar. Granted the average customer probably uses their Internet connection mainly to surf the Web, but what happens if they switch browsers or simply stop paying attention to pop-ups or blinking text?
My experience working with end-users is that they need an out-of-band alert. Email doesn’t do it. Pop-up alerts on their computer doesn’t do it. Telling them does! I’d like to see Comcast stick with the original idea – calling customers. They can automate that too.
Don’t get me wrong; I give Comcast a lot of credit for being the first to institute something like this – it should have been done ages ago and by many ISPs, but I’m a bit concerned about its eventual effectiveness. Well, it’s a trial, so hopefully they take the results to heart.