By Alistair Dabbs
If you speak it, they will listen. Somewhere between the twin evils of jargonising and patronising lies a promised land where ordinary users care what you tell them because at last they understand you. What’s the difference between a hi-tech digital gadget and a technical author? One is complicated and requires a manual to understand, while the other can be bought at The Bay. Joking aside, the gulf between the language of computing and that of computer users remains as vast as it ever was.
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