Best Buy announced in March it would close 50 stores across the country and has already closed stores in Kansas City, Mo., and Scottsdale, Ariz., according to a statement released by the company. Prior to this weekend, Best Buy had already notified five stores in Minnesota and a San Antonio store they would be closing.
The statement released Saturday said, “This was not an easy decision to make. We chose these stores carefully, and are working to ensure the impact to our employees will be as minimal as possible, while serving all customers in a convenient and satisfying way. But we also recognize the impact this news has on the people who deserve respect for the contributions they have made to our business.
“We will be working to help these employees find other positions inside Best Buy. If they don’t find new positions, or if they choose not to work at a different location, a transition including severance packages will be available.”
Considering how Best Buy stores are setup, this is not a surprise. Granted the gaming section seems to mimic the market by minimizing the Wii section for the XBOX 360 and Kinect, the personal computing and tablet sections are a mess! Best Buy’s best seller on the tablet side is Apple’s iPad but they hardly give up any room to display the iPad instead displaying all the tablets that sell at a fraction of the speed as the iPad. In the store closest to me they’ve neglected Apple computers altogether. Additionally, Best Buy just does not carry the equipment needed quite often. I went into a store this weekend to purchase an SSD drive and they literally had one drive, an overpriced Intel 128GB. I needed something and the best they could do is get it shipped special at a premium price compared to Newegg.com and Amazon.com. Another area that desperately needs revamping is the media section. The only DVD/Blu-ray’s worth purchasing at Best Buy are the ones on sale, it’s Best Buy’s way of price matching with e-tailers. If the media is not on sale, prepare for a 20-30% mark-up.
In addition to product placement and product stock, Best Buy had the right idea of purchasing online then going into the store to pick-up to save time. Unfortunately the idea has been poorly implemented and it often takes more than 30 minutes to pick-up merchandise because you stand in the same line as returns and other customer care issues.
With all these issues and frustrations from a consumer perspective, Best Buy store closures and the demise of Best Buy altogether is inevitable.
Here is the list of stores will close by the end of this year with the majority of stores closing by May 12.